EazyCXM vs Kylas
Unified CX platform, or a sales CRM for growing Indian SMBs
Kylas is an India-built sales CRM aimed at growing SMBs, known for unlimited users on its plans. EazyCXM is also India-first but spans the full customer journey — sales, invoicing, inventory, accounting, support, WhatsApp and AI — in one Customer 360°.
EazyCXM and Kylas, side by side
| Capability | EazyCXM | Kylas |
|---|---|---|
| Sales CRM & pipeline | Built in | Built in |
| Quotes & CPQ | Built in | Basic / add-ons |
| Invoicing & sales orders | Built in | Limited |
| Inventory & accounting | Built in | Not native |
| Helpdesk & tickets | Built in | Limited |
| WhatsApp Business inbox | Built in | Via integrations |
| AI across your records | Zuno AI | Limited |
| Account Aggregator banking | Native | Not native |
Comparison reflects general product positioning and may change; please verify current Kylas capabilities on their site. EazyCXM capabilities are described as available within the platform.
What you gain moving from Kylas
Beyond sales
Finance, inventory and support live in the same customer view as your pipeline.
AI grounded in your data
Zuno AI searches across every module, isolated per business.
One platform to grow into
Add modules as you scale instead of bolting on tools.
One Customer 360°, not a stack of tools
The biggest shift isn’t any single feature — it’s that every motion shares one Customer 360° — the customer’s full story in one place. No connectors syncing slices of the truth between products that disagree.
See the platformKylas + add-ons
Multiple products and connectors, each holding part of the customer.
EazyCXM
One platform, one Customer 360°, one source of truth across every motion.
EazyCXM vs Kylas, answered
EazyCXM is a strong alternative when you want CRM plus invoicing, inventory, accounting, support, WhatsApp, contracts and AI unified in one Customer 360°, rather than assembled from separate products.
Yes — guided CSV import with field mapping, validation and duplicate detection brings your existing records in without double-creating them.
Because finance, inventory and support are built in, EazyCXM consolidates costs that often require add-ons or separate products elsewhere. See the pricing page for current plans.
EazyCXM is India-first: DPDP compliance tooling and Account Aggregator bank feeds are native capabilities rather than configurations or add-ons.
EazyCXM is self-serve and fast to adopt; you can start with the modules that matter most and expand, with onboarding support on higher plans.
Yes — Zuno AI provides semantic search and assistance grounded in your own records, isolated per business inside the search index itself.
Other platforms
Ready to leave Kylas behind?
Bring your data; we’ll show EazyCXM running your motions on one Customer 360°.