CRM for D2C and online brands
Connect your storefront, capture every order and enquiry, and build retention with WhatsApp, email and AI-driven insight — in one Customer 360°.
What slows e-commerce & d2c teams down
One platform for e-commerce & d2c
A week inside a e-commerce & d2c team
Post-purchase journey
An order triggers a WhatsApp confirmation, a delivery-day check-in and a review request — then a win-back flow if the customer goes quiet.
The support save
A delivery complaint arrives on WhatsApp; it becomes a ticket with the order beside it, resolves fast, and the customer stays.
Best-customer mining
Zuno AI surfaces repeat buyers slowing down; a tailored offer goes to exactly that segment, consent-checked at send.
Everything e-commerce & d2c needs, included
From first touch to lasting relationship
Connect
Storefront and forms feed leads and orders in.
Engage
WhatsApp and email keep buyers close post-purchase.
Retain
Automated flows lift repeat rate.
Understand
AI surfaces who to reach and when.
E-commerce & D2C CRM, answered
Yes — the Web-to-Lead API and WordPress plugin route orders and enquiries in without a rebuild.
The WhatsApp inbox and campaigns handle order updates and win-backs, consent enforced.
Zuno AI answers questions like which customers are at risk, grounded in your records.
Yes — segmented campaigns with A/B testing and consent filtering.
Multi-tenant isolation plus DPDP-aligned consent and erasure apply throughout.
The Web-to-Lead API accepts authenticated submissions with field mapping, so orders and enquiries land without manual entry.
Reports drill from customer segments into the actual orders behind them, so retention is inspectable.
See EazyCXM for e-commerce & d2c
A guided walkthrough on workflows shaped like yours.