What is CSAT?

Customer Satisfaction

Definition

A measure of how satisfied customers are with a product, service or interaction.

In depth

CSAT is captured via short post-interaction surveys. EazyCXM tracks it against accounts and feeds it into health.

Support & Success

Related terms

More on Support & Success

SLA

A commitment to respond to or resolve customer issues within defined times.

Ticket

A tracked record of a customer issue or request from creation to resolution.

Helpdesk

A system for receiving, organising and resolving customer support requests.

NPS

A loyalty metric based on how likely customers are to recommend you.

CSAT, made practical

EazyCXM puts concepts like this to work across your business — see it on a demo.

Book a demo Explore the platform

Talk to us

See EazyCXM on your business

Tell us a little about your team and we’ll walk you through the platform on workflows shaped like yours — your industry, your motions, your messiest Tuesday.

We reply within one business day — A real person, not a sequence.

The demo runs on your use case — Bring your hardest question — that’s the fun part.

No pressure, no spam — Your details are used to reach you about this, nothing else.