What is Helpdesk?

Definition

A system for receiving, organising and resolving customer support requests.

In depth

A helpdesk centralises multi-channel support. EazyCXM’s is built into the CRM so agents always have full context.

Support & Success

Related terms

More on Support & Success

SLA

A commitment to respond to or resolve customer issues within defined times.

Ticket

A tracked record of a customer issue or request from creation to resolution.

CSAT

A measure of how satisfied customers are with a product, service or interaction.

NPS

A loyalty metric based on how likely customers are to recommend you.

Helpdesk, made practical

EazyCXM puts concepts like this to work across your business — see it on a demo.

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