What is Customer Health Score?

Definition

A composite indicator of how well a customer relationship is going.

In depth

It blends usage, support, billing and satisfaction. EazyCXM surfaces it so success teams can intervene before churn.

Support & Success

Related terms

More on Support & Success

SLA

A commitment to respond to or resolve customer issues within defined times.

Ticket

A tracked record of a customer issue or request from creation to resolution.

Helpdesk

A system for receiving, organising and resolving customer support requests.

CSAT

A measure of how satisfied customers are with a product, service or interaction.

Customer Health Score, made practical

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