What is Deflection?

Definition

Resolving customer questions through self-service before they become tickets.

In depth

Deflection cuts cost and wait times. EazyCXM’s knowledge base and portal answer routine questions so agents focus on the hard ones.

Support & Success

Related terms

More on Support & Success

SLA

A commitment to respond to or resolve customer issues within defined times.

Ticket

A tracked record of a customer issue or request from creation to resolution.

Helpdesk

A system for receiving, organising and resolving customer support requests.

CSAT

A measure of how satisfied customers are with a product, service or interaction.

Deflection, made practical

EazyCXM puts concepts like this to work across your business — see it on a demo.

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Tell us a little about your team and we’ll walk you through the platform on workflows shaped like yours — your industry, your motions, your messiest Tuesday.

We reply within one business day — A real person, not a sequence.

The demo runs on your use case — Bring your hardest question — that’s the fun part.

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