What is SaaS?

Software as a Service

Definition

Software delivered over the internet on a subscription rather than installed locally.

In depth

SaaS shifts maintenance to the provider and updates to everyone at once. EazyCXM is delivered as multi-tenant SaaS.

Platform & Compliance

Related terms

More on Platform & Compliance

Multi-tenant

An architecture where one software instance serves many isolated customers (tenants).

API

A defined way for software systems to talk to each other programmatically.

Webhook

An automated message sent from one app to another when an event occurs.

RBAC

Granting permissions based on a user’s role rather than individually.

SaaS, made practical

EazyCXM puts concepts like this to work across your business — see it on a demo.

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