What is Self-Service?

Definition

Letting customers solve problems themselves through portals, articles and automated answers.

In depth

Most customers prefer finding to asking. EazyCXM makes finding easy and keeps asking one click away.

Support & Success

Related terms

More on Support & Success

SLA

A commitment to respond to or resolve customer issues within defined times.

Ticket

A tracked record of a customer issue or request from creation to resolution.

Helpdesk

A system for receiving, organising and resolving customer support requests.

CSAT

A measure of how satisfied customers are with a product, service or interaction.

Self-Service, made practical

EazyCXM puts concepts like this to work across your business — see it on a demo.

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