What is Voice of the Customer?

VoC

Definition

The structured capture of customer feedback, needs and expectations.

In depth

VoC turns scattered feedback into direction. EazyCXM consolidates survey, ticket and interaction signals per account.

Support & Success

Related terms

More on Support & Success

SLA

A commitment to respond to or resolve customer issues within defined times.

Ticket

A tracked record of a customer issue or request from creation to resolution.

Helpdesk

A system for receiving, organising and resolving customer support requests.

CSAT

A measure of how satisfied customers are with a product, service or interaction.

Voice of the Customer, made practical

EazyCXM puts concepts like this to work across your business — see it on a demo.

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