What is RAG?

Retrieval-Augmented Generation

Definition

An AI technique that grounds answers in retrieved documents rather than model memory alone.

In depth

RAG is why grounded AI can cite your records. EazyCXM’s Zuno AI retrieves from your business data before answering.

Platform & Compliance

Related terms

More on Platform & Compliance

Multi-tenant

An architecture where one software instance serves many isolated customers (tenants).

SaaS

Software delivered over the internet on a subscription rather than installed locally.

API

A defined way for software systems to talk to each other programmatically.

Webhook

An automated message sent from one app to another when an event occurs.

RAG, made practical

EazyCXM puts concepts like this to work across your business — see it on a demo.

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